Shipping policy
All orders are processed Monday through Friday. In-stock items typically leave the warehouse within 1–2 business days. Items on your order may ship from different warehouses and arrive as separate shipments — please inspect each delivery on its own. You'll receive tracking by email as each shipment leaves.
Shipping methods and rates
| Method | Cost | Typical timing |
|---|---|---|
| Standard ground (parts & accessories) | Free on orders over $99 · $12.99 under $99 | 3–5 business days after shipment |
| Curbside freight (fireplaces, inserts, stoves & oversized items) | Free in the contiguous U.S., liftgate included | 7–14 business days door to door |
Shipping is available within the contiguous 48 states. We cannot ship to P.O. Boxes or APO/FPO addresses. For Alaska, Hawaii, or U.S. territories, contact us before ordering for a freight quote — these orders are processed once the quote is approved and paid.
How curbside freight delivery works
- Once your item ships, you'll receive a tracking number with an estimated arrival date at your local freight terminal.
- The carrier will call the phone number on your order to schedule a delivery appointment. Appointments are weekdays only.
- The driver delivers to the curb at the end of your driveway and lowers the item on a liftgate. Drivers are not authorized to bring items into your garage or home.
- An adult must be present to inspect the shipment and sign the delivery receipt.
Inspect before you sign
Your signature on the delivery receipt is your confirmation that the order arrived complete and in good condition — this step protects your ability to file a claim.
- Open and inspect the shipment while the driver is present. If the driver won't allow time to inspect, write that on the delivery receipt.
- Note any damage or missing pieces directly on the delivery receipt before signing.
- If an item is severely damaged, refuse it and write “Refused due to damage” on the receipt, then contact us immediately.
Concealed damage
Damage discovered after delivery must be reported within 24 hours. Email us at support@kaminos.com with your order number and at least four clear photos showing the outer packaging and the damage to the product. Keep the item and all original packaging until your claim is resolved — damaged items must remain available for carrier pickup for 14 days. Claims reported outside this window or without packaging cannot be honored, as the freight carrier will deny them.
Plan installation after delivery
Please do not schedule installation until your order has arrived and been fully inspected. Kaminos is not responsible for installer fees, equipment rentals, or other costs resulting from shipping delays or damage.
Additional charges
The following are not included in free shipping and are billed at carrier cost: redelivery after a missed appointment, storage at the freight terminal, address changes after an order has shipped, and deliveries to limited-access locations. Delivery beyond curbside is not offered. Address changes before shipment are free — just contact us.
Lead times and special orders
Each product page shows the current ships-within time. Special order items, including liquid propane configurations, are ordered from the manufacturer for you, carry longer lead times, and are final sale. Transit times are estimates, not guarantees — if your order will be delayed beyond the stated window, we'll notify you with the option to cancel for a full refund.
Questions about a shipment? Email support@kaminos.com or call - (888) 777-9789