What makes Kaminos different from other fireplace retailers?
Kaminos is more than just an online store we’re your guide through the entire process. We focus on a modern, easy-to-use shopping experience, provide detailed product information, and offer personal support to help you find the perfect solution for your home.
Are your products authentic and manufacturer approved?
Yes. We are an approved reseller for every brand we carry, working under strict MAP (Minimum Advertised Price) agreements and direct manufacturer partnerships.
Can Kaminos help me choose the right fireplace for my space?
Absolutely! Our team can guide you step by step. Share your room size, style preferences, and fuel type, and we’ll recommend products that match your needs.
Do you offer design consultations to help me choose the right product?
Yes. If you’re not sure which product is right for your home, our team can guide you through the selection process. We’ll ask about your space, style preferences, and installation needs, then recommend the best options to fit your project.
Choosing the Right Fireplace
How do I know which size fireplace is right for me?
Our product pages include detailed specifications and heating capacity information. You can also reach out to our team for personalized recommendations based on your space.
Can I customize a product (color, size, accessories)?
Yes! Many of our products come with configurable options such as finishes, liners, doors, and remote controls. We clearly display these choices on each product page.
Are your fireplaces safe and efficient?
Yes. We carry products from trusted manufacturers that meet safety standards and efficiency ratings. You can also find EPA-certified and energy-efficient options in our catalog.
Do you offer product bundles or package deals?
Yes! Kaminos can help you put together full solutions, for example, a fireplace, doors, log sets, and accessories ,often at a better price than buying each item separately.
Do you provide installation guides or manuals?
Yes. Each product page includes downloadable manuals, and we provide additional resources and guides when available to make installation easier.
Do you install fireplaces, or just sell them?
Kaminos focuses on providing top-quality products. However, we can connect you with professional installers in many regions, or give you guidance on what to look for when hiring your own.
Ordering & Shipping
How long does shipping usually take?
Shipping times vary by product and manufacturer. Most items ship within 3–10 business days, and custom or made-to-order products may take longer. We’ll always keep you updated with tracking information.
Do you offer free shipping?
Many of our products include free shipping within the continental U.S. Shipping costs (if applicable) are always calculated clearly at checkout, no hidden surprises.
Can I track my order once it ships?
Yes! Once your order ships, you’ll receive a tracking link so you can follow your product’s journey right to your door.
What happens if my product arrives damaged?
We take quality and safe delivery seriously. If your product arrives damaged, notify us immediately. We’ll work with the manufacturer to arrange a replacement or solution at no extra cost to you.
Are your prices the same as other authorized dealers?
Yes, we follow manufacturer pricing agreements (MAP). This means you always get fair, competitive pricing, with the benefit of Kaminos’ expert support.
Can I get help after I purchase?
Of course. We pride ourselves on long-term relationships with our clients. If you have questions about installation, maintenance, or troubleshooting, we’re here to assist.
Can I speak to a real person if I have questions?
Definitely. Our support team is approachable and ready to help. You can reach us by email, phone, or directly from our contact page.
Returns & Warranties
What happens if my product arrives damaged?
We take quality and safe delivery seriously. If your product arrives damaged, notify us immediately. We’ll work with the manufacturer to arrange a replacement or solution at no extra cost to you.
Do you accept returns?
Most products can be returned within a specified window (typically 30 days) as long as they are unused and in their original packaging. Some exclusions may apply due to manufacturer policies. Contact us before returning an item so we can guide you through the process.
Are your prices the same as other authorized dealers?
Yes, we follow manufacturer pricing agreements (MAP). This means you always get fair, competitive pricing, with the benefit of Kaminos’ expert support.
Will my purchase include a warranty?
Yes. All products come with a manufacturer’s warranty. Specific coverage details vary by brand, and we’re happy to help you understand them before you buy.
